OpenAccess policies
Grievance Redressal
How to raise a concern and how quickly we respond.
Effective 29 September 2026
1. What you can raise
- Your care or a Provider’s conduct
- Payments, charges and refunds
- Privacy or data concerns
- Account access or suspension
- Anything else about OpenAccess
2. How to raise it
Email or WhatsApp us with your name, registered email, the date of the issue and what happened.
- Email: admin@thinkroman.com
- Phone / WhatsApp: +91 81691 97853
- Post: ThinkRoman Ventures LLP, 1-98/8/c/10, Plot no. 13A, Arunodaya Colony (Fiitjee Lane), Madhapur, Hyderabad, Telangana 500081, India
Our Grievance Officer handles complaints as required by the Information Technology Rules, 2021, the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023. You can also write to them directly:
Grievance Officer: Dr Pranay Reddy
ThinkRoman Ventures LLP
- Email: drpranay@thinkroman.com
- Phone: +91 96409 61339
- Post: 1-98/8/c/10, Plot no. 13A, Arunodaya Colony (Fiitjee Lane), Madhapur, Hyderabad, Telangana 500081, India
3. How quickly we respond
- We acknowledge every complaint within 24 hours.
- Care and Provider concerns: within 3 working days.
- Account access: within 5 working days.
- Payments and refunds: within 7 working days.
- Privacy and data: within 10 working days.
4. If you are not satisfied
You can escalate to the consumer commission, or for data concerns to the Data Protection Board of India. Concerns about a Provider’s professional conduct can also go to their council, such as the RCI or the National Medical Commission.